FAQs

Your questions, answered.

Everything you might be wondering about the hottest light-up shoes on the block.

Contact

We'd love to hear from you!

info@mypopshoes.com

FAQs

1. How do the shoes light up?

POP Shoes have LED lights in the sole. To turn them on, simply use the button on the tongue of the shoe. There are four settings: fast flash, slow flash, permanent light and off.

2. How long does the battery last?

A full charge lasts up to eight hours, and the lights are rechargeable. The micro USB port for recharging can be found in the tongue of the shoe under the Velcro flap. 

3. Does the charger come included with the shoes?

Yes, you will receive a dual-charging micro USB cable with your purchase.

4. What sizes do POP shoes come in?

POP Shoes are available in kids’ size 11 through to men’s size 14.

5. Are POP shoes safe for kids?

Yes, we have done extensive testing to ensure our products are safe. The shoes pass all security and safety tests.

6. How do I clean my POP shoes?

You can clean the outside of the shoes with a damp cloth and mild detergent. For our leather products, you can also use a shoe polish of the same colour as the shoes.

7. What happens if my POP shoes get wet?

POP Shoes have been properly tested and will not cause harm if they get wet. This may, however, cause the lights to malfunction. It is not recommended to submerge our products as water may damage the electronics that control the lights.

SHIPPING & RETURNS

1. Where do you ship?

Pop Shoes ship online orders internationally. 

2. How much does shipping & handling cost?

Shipping & handling is FREE for all US orders. 

International orders are dependent on location. Duties and taxes are not included in the price and are subject to delivery. 

3. What is your return policy?

All merchandise must be returned within 30 days of receipt, unworn, and with original tags. Customers are responsible for any return shipping fees. We highly advise securing a tracking number for your return; Pop Shoes is not liable for any return packages lost in transit. IMPORTANT: Only shoes purchased from www.mypopshoes.com, unworn, and in the shoebox they came in can be returned. Once we have received your unworn shoes, we will refund your order excluding shipping charges. 

4. Am I able to exchange my order?

Unfortunately, we are only able to process refunds at this time. Once your order has been received and restocked at our warehouse, your purchasing credit card will be immediately refunded, at which time you can place an exchange order.

5. Are sale items final?

Yes, all sale items are final. We do not accept returns or refunds. 

6. Once POP receives my returned order, when can I expect my refund?

If you’ve requested an exchange, please allow up to 15 business days after your return order has been received by our warehouse for your exchange order to be processed. Refunds are processed shortly after receipt. Allow 1-2 billing cycles for the credit to appear on the statement.

7. I bought my shoes at a retail location, can I return them to you?

No, our customer support team is only able to process orders that were purchased from mypopshoes.com. Items purchased from a retail location must be returned to that location, in accordance with the shop’s return policy. No exceptions can be made.

8. Can I change my order once it’s been placed?

Before your order has been prepared for dispatch, we are able to cancel it, change a size or edit your billing and shipping details. However, we are unable to combine orders or add pieces to an existing order. If you wish to make any changes to an order you’ve already placed, please email us ASAP at info@mypopshoes.com

9. When will my order ship?

Most US orders ship within three business days of time of purchase. Shipping times may vary due to availability of merchandise. Orders do not ship on weekends and holidays.

International orders can take up to 7 business days to ship. 

10. Where can I find my order confirmation?

As soon as your order ships, you will receive an email confirmation at the email address you entered on your order. Please allow 24-48 hours for tracking information to be updated. You can also check your order status by signing in to your account on our website.

11. My order status says “Processing”. What does this mean?

“Processing” just means that we successfully received your order. Once your order has shipped, you’ll receive a tracking number (if applicable) and your order status will change to “Shipped.”

12. Why was my order cancelled?

This happens very rarely, but when it does, it’s because of two possible reasons:

Maybe the item you ordered suddenly became unavailable or out of stock due to unforeseen circumstances. If an item in your order does become unavailable, you will be contacted within 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you, and the unavailable item will be removed from your order—rest assured that you will only be charged for the items you are receiving.

Or, perhaps we reached out to you because we needed some extra verification regarding your billing and payment information, and did not receive a response within three business days. We are unable to hold orders for longer than three business days.

PRIVACY POLICY & TERMS AND CONDITIONS

Welcome to the Pop Shoes website www.mypopshoes.com ("Site") Please review the following basic rules that govern your use of our Site (the "Agreement"). Please note that your use of our Site means that you agree to these rules.

Pop Shoes (8230277 Canada Inc referred to as Pop Shoes) offers this website and all information, software, products and services available from this website or offered as a part of or in conjunction with this website (collectively, the “Website”) to you, the user, conditioned upon your acceptance of all of the terms, conditions, policies and notices set forth below, including the separately posted Privacy Statement (collectively, the “Terms and Conditions”). YOUR USE OF THE WEBSITE CONSTITUTES YOUR AGREEMENT TO BE BOUND BY THE TERMS AND CONDITIONS.

Cookies

The Pop Shoes website uses cookies, tracking pixels and related technologies. Cookies are small data files that are served by our platform and stored on your device. Our site uses cookies dropped by us or third parties for a variety of purposes including to operate and personalize the website. Also, cookies may also be used to track how you use the site to target ads to you on other websites.

Changes

We may from time to time change these rules. Your use of our Site following any such change means that you agree to the rules as changed. Pop Shoes. reserves the right to modify the information contained in the Website without notice, and makes no commitment to update the information contained in the Website.

Site Contents

All intellectual property on the website is owned by Pop Shoes or its licensors. This includes materials protected by copyright, trademark, or patent laws. The content in the website, including, but not limited to, text, graphics or code is a collective work under the United States and Canada other copyright laws; All rights reserved. All trademarks, service marks and trade names (e.g., the Pop Shoes name, the P!P logo) are trademarks or registered trademarks of Pop Shoes. Unless otherwise restricted, you may use the content of the website only for your own non-commercial use to place an order or to purchase Pop Shoes products. Any other use is prohibited unless agreed to by Pop Shoes in writing. You agree not to change or delete any ownership notices from materials downloaded or printed from the website.

All materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that are part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress, and/or other intellectual properties owned, controlled, or licensed by Pop Shoes (the "Company"). The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles, and interests in and to which are owned by the Company. Pop Shoes and all related trademarks appearing at this Site are trademarks of the Company, the Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title, or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.

Electronic Communications

When you visit the website or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on the Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. 

Links to Other Websites and Services

This Site may contain links to outside services and resources, the availability and content of which Pop Shoes does not control. Any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource.

Privacy

Pop Shoes™ is committed to maintaining your privacy. Upon subscribing to our newsletter, please be assured that we will not share, trade, rent, sell or release any of your information to any third party, business or individual. Your information will only be released as required by law in order to comply with a government or regulatory authority. Pop Shoes. assumes if you contact us that you will accept an occasional newsletter or update of our offerings. If you wish to be removed from our list, please send us an e-mail with “unsubscribe” indicated in the subject heading or select the “unsubscribe” link at the footer of the newsletter.

We may use customer information for marketing and promotional purposes. Each promotional email we send comes with a link that enables our customers to unsubscribe or remove themselves from our mailing list. We do not currently sell online customer information to any outside company or third party.

We maintain strict policies and security controls to assure that customer information in our computer systems and files is protected. Our employees and affiliates are permitted access only to customer information that they may need to perform their jobs and to provide service to you. All employees and affiliates are required to respect customer privacy.

You agree that Pop Shoes may use and/or disclose information about your demographics and use of the Site in any manner that does not reveal your identity.

Colors

We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Indemnification

You agree to defend, indemnify, and hold harmless Pop Shoes. and its affiliates, directors, officers, employees and agents from and against any and all claims, losses, damages, liabilities, and costs (including but not limited to reasonable attorneys’ fees and court costs) arising out of or relating to your breach of the Terms and Conditions or your access to or use of the Website.

Termination

Pop Shoes reserves the right to terminate at any time without notice: (i) your use of all or any portion of the Website, (ii) all or any portion of the Website, or (iii) all or any portion of the Terms and Conditions. The disclaimers, indemnities and limitations of liability in the Terms and Conditions shall survive termination of any of the foregoing.

Limitation of Warranties

The information contained on the website is provided without any warranties or representations as to accuracy, completeness or timeliness. Pop Shoes Does not warrant that the website or its operation will be accurate, reliable, uninterrupted, secure or error-free or that your use of materials or images displayed on the website will not infringe the rights of third parties unrelated to Pop Shoes Does not warrant that the website; information, content, materials, products (including software) or services included on or otherwise made available to you through the website; their servers; or e-mail sent from Pop Shoes Are free of viruses or other harmful components. The website is provided to you “as is” and “as available”, without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non infringement. Use the website at your own risk. All products sold by Pop Shoes. Are subject to any applicable warranties and representations as set forth in the general terms and conditions of sale for those products and services. Except as expressly stated therein, Pop Shoes. Expressly disclaims all warranties, express or implied, of any kind with respect to products or services sold on the website, including but not limited to implied warranties of merchantability and fitness for a particular purpose. Please note that some jurisdictions may not allow the exclusion of implied warranties; therefore, only the exclusions lawful in your jurisdiction will apply to you.

Limitation of Liabilities

In conjunction with the Limitation of Warranties as explained above, you expressly understand and agree that any claim against us shall be limited to the amount you paid, if any, for use of products and/or services. Pop Shoes will not be liable for any direct, indirect, incidental, consequential or exemplary loss or damages which may be incurred by you as a result of using our Resources, or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime to the full extent that applicable limitation of liability laws apply.

Entire Agreement

The Terms and Conditions constitute the entire agreement and understanding between you and Pop Shoes. with respect to use of the Website, superseding all prior or contemporaneous agreements, communications and/or proposals.

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